BPS Customer Satisfaction Survey

Business Performance Systems strives to provide exceptional service to our customers, and we would like to offer you the opportunity to provide us with feedback regarding our staff and overall performance.  The following brief survey consists of 10 questions and should require no more than five minutes to complete.  Your input is completely anonymous and will only be used to improve our performance.  Your time and comments are appreciated and valued, and we thank you in advance for your input.

Use the following guidelines for selecting the appropriate rating for each question:

Exceptional: Exceeds many contract requirments, and few minor problems.
Very Good: Exceeds some contract requirements, and some minor problems.
Satisfactory: Meets all contract requirements and some minor problems.
Marginal: Does not meet some contract requirments, and serious problems (recovery still possible).
Unsatisfactory: Does not meet many contract requirements, and serious problems (recovery not likely).
No Opinion: Not applicable or prefer not to answer.

Please select the agency/contract you represent:

What is your role in this agency/contract? (optional)

Please share my individual feedback with the BPS project team.

Quality of our deliverables and services

Professionalism and capabilities of our staff

Ability to manage the schedule and keep the project on track

Responsiveness to issues, requested actions, etc.

Our price compared to other companies for similar services

Overall value of, and satisfaction with, our services

What did our team do particularly well?

Please suggest any opportunities for improvement for our team.

Which individuals performed exceptionally well?

Which individuals do you feel could benefit from improvement?

Please provide any additional comments below.  If you would like us to contact you about your feedback, or have any additional questions, please provide your name and contact information.

Thank you for filling out this survey.  Press 'Submit' when complete.

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